Support Options:
Technical Support & FAQ's 
Wecome to Naughty America Support.
Having some trouble with your membership? We're here to help! Check out our FAQs below to see if we have the answer to your question.
Q: I'm a paying member, but I can't log in. Why not?
A: If you are still an active member, make sure you're using the correct username and password. Check your purchase confirmation to verify this information. If you can't find your purchase confirmation, send us your inquiry in the form of a Customer Service Ticket and we'll send you your username and password.
If you're using the correct username and password and you still can't log in, clear your cache, close your browser and open a fresh browser. Make sure you have cookies enabled, and try logging in again.
Also, make sure you are logging into the correct membership area. If you signed up for our Monthly Video Membership, click here. If you signed up to our Live Chat Membership, please click here.
If you are still unable to log in to our site, there's a chance your account may be blocked for a number of reasons. Contact us in the form of a Customer Support Ticket and we'll check this out.
Q: What do I do if I can't remember my password? Help!
A: If you forgot your password, fill out a Customer Support Ticket and let us know that you've forgotten your information. We'll retrieve both your username and your password, and we'll email you the information.
Q: I paid for my membership, but I can't login to watch your "Naughty America Live Chat" feature. Why not?
A: Our videos and our "Live" feature are two separate products, and each has its own login area. Make sure you go to "Naughty America Video Membership Login" for the videos, or "Live Chat Membership Login" for the live chat. You can sign up for both, but currently you must sign up for and log in and out of each one separately.
Be sure that you are logging into the correct membership area. If you signed up for our Monthly Video Membership, click here. If you signed up for our Live Chat Membership, please click here.
Q: How do I download and/or watch NA content?
A: First, make sure you take a look at our instructional videos to give you a first-hand look at how to download and view NA content.
To download a video, all you have to do is go to the scene of your choice, and right-click on "Full Video" (or whichever clip you desire) in a format compatible with your machine. Choose "Save As," and save it to wherever you want on your computer.
Windows Users: The best format for Windows users (Vista/XP) is our WMV videos, which are labeled "Normal," "High" an If you have a dial-up connection, recommend you use the "Normal" size files because they are the smallest files and will download the fastest. If you have a DSL or a cable connection, we suggest you download the "High" size files. If you have a high-speed Internet connection, such as T1 or greater, feel free to enjoy the "DVD" size files. These are the largest file size and highest quality video we offer.
If Windows Media Player is having issues laying these, then it may be something on your end in regards to the player. The best and easiest suggestion is to visit www.microsoft.com and download/upgrade your media player with the latest version. This will ensure you have the latest version of the player, and that it is installed and working correctly.
Mac/Apple users: We suggest using either the files labeled "Apple" or "MPEG," as they will work with your machine right out of the box. Any of the other formats will require extra software downloads. For example, Mac users generally use QuickTime, but can also download WMV files. If you have a Mac (OS X/Leopard) but you want to download WMV files, you'll need a free plugin for QuickTime called "Flip4Mac." This allows QuickTime (and other media players installed on your Mac) to play Windows Media Videos. Just go to http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx and click the "free download" button and grab the installer. You may need to reboot your machine afterward.
You can also download iPod/iPhone friendly videos at mobile.naughtyamerica.com. Download them, add them to your iTunes library, and them sync them to your device, its that simple.
iPod downloads: For an iPod of any kind, you must first download the iPod friendly file by right-clicking on the file and saving it to your local computer. You then must add it to your iTunes library and then sync it to your iPod. The files must "live" in iTunes before they can get to your iPod.
*All newer scenes on www.naughtyamerica.com also now include in-browser flash streaming, so no download is required -- you can watch it right there! But this is only a feature for newer scenes, so older scenes will not include a full-flash video. If you are having trouble watching these videos, try updating your Flash player.
Q: How do I watch videos on my iPhone, Blackberry or Google Android phone?
A: Watching our content on your phone is easy. All you have to do is go to mobile.naughtyamerica.com, log in with your username and password, and stream the scene of your choice.
You can download scenes from mobile.naughtyamerica.com to your MAC or PC, add them to your media library, and sync them to your device.
Q: What's the difference between a trial membership and a full membership?
A: A trial membership only lasts up to seven days maximum, and only entitles a user to a certain amount of featured scenes.
A full membership is month-to-month and gives a user access to 2,700 + videos and more.
Q: How do I cancel my membership?
A: In order to cancel your membership, please identify your biller.
If DHD Media is your biller, please click here to cancel.
If Epoch or CC Bill is your biller, please fill out a Customer Support Ticket and we will cancel your membership for you.
*If you are having difficulty canceling your membership, fill out a Customer Support Ticket and we will assist you.
Q: How do I change my credit card information?
A: You must contact your biller directly to change your credit card information.
DHD Media: 1-800-935-5771; support@dhdmedia.com
Epoch: U.S. and Canada: 1-800-893-8871
International: 1-310-664-5810
Skype: 1-800-893-8871
Live Chat: billing@epoch.com
CC Bill: 1-888-596-9279; consumer support@ccbill.com
Click on the videos below to view step-by-step videos on how to download and view Naughty America content on this website. These videos were made for your convenience, to help ensure that your experience at Naughty America.com is an enjoyable one.
Try Our New Support Ticket System
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Submit a new support request. Please use the form below to contact us with your username and we will cancel your membership for you. Current members please include your username when contacting us. A valid email address is required.
Please fill in the form below to open a new ticket, provide as much detail as possible for best results.
To update a previously submitted ticket, please use this form. Check the status of previously opened ticket. We provide archives and history of all your support requests complete with responses.
Please fill in the form below to check a previous ticket.
